Managing People

The biases that most distort how we see, evaluate, and develop the people we lead.

4 prompts in this category

Prompts

Have a performance or feedback conversation

Use when: You need to address someone's performance or behaviour and want the conversation to produce real change.

You'll get: A feedback script that names the specific behaviour and its impact, checks whether the attribution is fair, and signals clearly what change is required โ€” without softening language that lets the person walk away thinking it wasn't serious.

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Figure out why someone isn't performing

Use when: Someone on your team consistently isn't delivering and you're not sure whether to have a tough conversation or make a structural change.

You'll get: A structured set of diagnostic questions to ask yourself, followed by an assessment of the most likely root cause and the right response for each.

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Recognize someone in a way that actually motivates

Use when: You want to recognize a team member in a way that has real and lasting impact.

You'll get: A specific recognition message that names what was done, why it mattered, and connects it to something larger โ€” without language that makes the reward feel like the point.

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Get honest information in a one-on-one

Use when: You want a genuine read on how someone is doing, not the polished version.

You'll get: Four or five questions likely to produce candid answers, each with a brief explanation of why it works better than the obvious version.

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