Set up pricing and options so people choose well
When to use
You're deciding how to present a price, package, or set of options.
What you'll get
A redesigned pricing presentation with the right number of options, correct default placement, a well-calibrated anchor, and descriptions that highlight value rather than cost.
The prompt
I'm presenting the following pricing or offer: [DESCRIBE YOUR PRICING STRUCTURE]. Options: [LIST YOUR TIERS OR OPTIONS]. The option I most want customers to choose: [YOUR PREFERRED OPTION].
A few things that reliably affect which option people choose:
- Too many options produces analysis paralysis โ people are less likely to choose anything, and less satisfied with what they do choose. Three options is usually the right number for tiered pricing.
- The option that requires no active decision โ the default โ gets chosen far more often than alternatives, regardless of whether it's the best fit. Which option is currently the default, and is it the right one?
- People evaluate prices relative to the first number they see. What should they encounter before they see the price I most want them to choose?
Redesign how I present this: tell me if I have too many options and what to cut; identify which option should be the default or most prominent and how to position it; set the right opening anchor; and reframe each option in terms of what the customer gets rather than what they pay.Why this prompt works
The default placement decision is often the highest-leverage change available. In tiered pricing, the default is chosen by a significant majority โ making the right tier the default is often more effective than any price adjustment.
The psychology behind this
First Number Wins
Read the full experiment โ16_anchoring.mdLoss Aversion
Read the full experiment โ18_loss_aversion.mdChoice Overload
Read the full experiment โ22_choice_overload.mdThe Power of Defaults
Read the full experiment โ29_power_of_defaults.md